iTunes Music Store: Rejects accented characters in mailing address

Posted by Pierre Igot in: iTunes, Music, Technology
December 3rd, 2004 • 5:38 am

Apple could get away with this in the U.S., but in Canada? In a country where French is an official language?

If you have any accented characters anywhere in your mailing address, the iTunes Music Store complains:

No accented characters in mailing address

The irony, of course, is that I didn’t type in my mailing address when first using the Canadian iTunes Music Store. I just used my existing Apple ID, i.e. my .Mac e-mail address and password, and that Apple ID already includes my mailing address, which I have been using happily for years to purchase stuff from the Canadian Apple Store. When I launched the iTunes Music Store and tried to purchase something, iTunes simply offered to retrieve my mailing address information from my Apple ID record. And that’s the address that includes an accented “é.”

So the Canadian Apple Store supports accented characters in mailing addresses, but the Canadian iTunes Music Store does not?

I am sorry, Apple, but that’s just not good enough. We are in 2004. You have complete control over the software you use to run your iTunes Music Store. We have been waiting for the Canadian iTunes Music Store for over a year. You’ve had more than enough time to figure out how to support accented characters in mailing addresses.

Geez. It’s almost as bad as asking me to enter my VISA number without the space. Actually, it’s worse.

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