HP printer drivers: Back on the HP web site?

Posted by Pierre Igot in: Macintosh
April 17th, 2004 • 11:39 pm

It seems that HP haven’t quite made up their minds about whether they are going to continue to require people to order their updated printer drivers on CD-ROM or let them download them from their web site again.

Yesterday I saw in the VersionTracker update an item about version 2.4 of the driver for HP DeskJet printers. So I followed the link to the Version Tracker web page and, lo and behold, the driver update was available for download again.

Just to make sure, I went to the HP web site itself and located the page for drivers for my HP cp1700ps printer. And yes: the 2.4 driver is available for download.

Is this a complete reversal or a one-off thing? Only HP knows for sure…

Of course, this doesn’t change much to the fact that HP’s drivers for Mac OS X are pretty crappy to begin with and, based on the feedback on the Version Tracker page, version 2.4 is no different. But I’ll download it just in case… even if I don’t install it for now.

2 Responses to “HP printer drivers: Back on the HP web site?”

  1. Irenaeus says:

    Today I went looking on HP Drivers Downloads for the driver for my HP Business Inkjet 1100. Every time I clicked on the various Download links I received a “Page contains no data” result. After calling Tech support, and being forwarded to Drivers Support, I was told I could buy the CD. Then, while still on the phone, I was told that the page was working. I was on the web page at the time. The person on the phone told me that it was working for them. I tried it and still received the “Page contains no data” message. I then filled in their inquiry form at the bottom with the message that, if they were going to require me to buy a cd, after having alrerady bought their product, they would no longer have my business. I have always recommended HP printers, having tried several others. I will no longer be doing that.

  2. Pierre Igot says:

    Did you try accessing the HP web site using another browser? I wouldn’t be surprised if their site only worked properly with certain browsers.

Leave a Reply

Comments are closed.