September 21st, 2005 • 11:09 am
I have been a .Mac subscriber for several years, although I cannot say I have been overly impressed by the service, especially in recent times. I just got my renewal notice by e-mail the other day and was still not sure about renewing.
But now I hear that Apple has just rolled out new features, including 1 GB of storage (up from 250 MB), a Groups feature, an updated Backup application, etc.
The thing is: This was announced on September 20 in Paris. Today is September 21. As far as I can tell, nobody at Apple has bothered to tell existing customers about this. You’d think they would be the first to know, wouldn’t you?
Why do I have to hear about this through third-party press reports? It doesn’t exactly make me feel like I am “part of the family,” if you know what I mean. In this day and age, with instant communication by e-mail, there is no excuse for not letting us know at least as soon as the new features are announced to the press. It’s not like they don’t have our e-mail addresses!