October 20th, 2006 • 2:27 pm
As indicated in my previous post on the topic, Apple sent me a new keyboard to replace the one that came with my new Mac Pro, because of problems I have with spurious double keystrokes (I press a key once, Mac OS X thinks I have pressed it twice).
Unfortunately, the AppleCare representative forgot to verify which type of keyboard I needed for my machine, and I forgot to tell her that my keyboard was a French Canadian keyboard. So the replacement one that they sent me is the one with the U.S. English layout, which is of no use to me. I suppose I should have double-checked with the representative, but really it was her job to make sure that she was sending the right keyboard.
Anyway, I am sending this U.S. keyboard back, and getting yet another replacement keyboard sent.
However, I did give the U.S. keyboard a try, and it has the exact same problem as my original French Canadian keyboard with the double keystrokes. This seems to confirm what I have suspected all along, which is that the problem is not with a defective keyboard, but with a flaw in the design of the keyboard itself, which is somehow incompatible with my typing.
I am almost 100% sure that the new replacement keyboard that they are sending me will have the exact same problem. I told the guy I talked to today, but he predictably said that I should wait until I get the new replacement keyboard and phone again if I still have the problem, and then we’ll take it from there.
But it’s just delaying the inevitable, in my opinion, which is that the conclusion will be that there is something wrong with my way of typing, which is somehow incompatible with this particular model of keyboard.
I find this quite extraordinary, but it’s the only reasonable conclusion. I doubt very much that I am the only one experiencing this problem with double keystrokes (my typing is not that unusual!) but obviously there aren’t enough Mac users with the problem out there to cause Apple to change the design of the keyboard.
I should also note that, the more I use this Apple Pro Keyboard, the more I see that the problem actually affects all applications, and not just some of them, contrary to what I initially thought. It does tend to occur more often in some applications than others, but since I last wrote about this, I have seen the problem even in applications where I didn’t think it was occurring (such as BBEdit and Pages).